Return and Refund Policy of RAYHANS
Your Satisfaction, Our Priority
At RAYHANS, we aim to provide you with the best shopping experience possible. However, we understand that sometimes things don’t quite meet your expectations. That’s why we’ve crafted this Return and Refund Policy to ensure your peace of mind when shopping with us.
Understanding Our Terms
Let’s start with a bit of clarity on some key terms:
Company: When we mention “the Company” or “Us,” we’re referring to RAYHANS, located at House 20, Road 5, Sector 6, Uttara.
Goods: These are the items up for grabs on our Service – basically, anything you can purchase.
Orders: Your requests to snag some of our Goods.
Service: This is our website, the digital doorway to RAYHANS, accessible at https://rayhans.com.bd/.
You: That’s you, the wonderful individual browsing our Service or the company/organization you’re representing.
Your Right to Cancel
We believe in the power of choice. If you decide to cancel your Order within 14 days for any reason whatsoever, go right ahead! No need to justify it.
How to Cancel
Just drop us a line. You can let us know through our website here, or however else you prefer to communicate.
Speedy Reimbursement
Once we’ve got the returned Goods in hand, we’ll refund you within 14 days. We’ll use the same payment method you used for the Order, without any sneaky extra charges.
Conditions for Returns
To be eligible for a return, make sure the Goods were bought within the last 14 days and are still in their original packaging.
What Can’t Be Returned
Certain items are exempt from returns, like personalized or perishable Goods, or anything that’s been mixed up with other stuff.
Our Return Policy Stance
We reserve the right to say “no thanks” to returns that don’t meet our conditions. Fair’s fair.
Sale Items Excluded
Regular-priced items are fair game for refunds, but sale items are off the table. Sorry about that, but rules are rules.
Responsibility in Returns
When sending back Goods, you’re in charge of the cost and risk until they’re back in our hands. We recommend tracking and insuring your return shipment just to be safe.
Gifts Galore
If you received your Goods as a gift, we’ll sort out either a gift credit for you or refund the generous soul who gave it to you, depending on how it was originally purchased.
Get in Touch
Got questions? Need clarification? Don’t hesitate to reach out to us through our website here. We’re here to help.
Conclusion
So there you have it – our Return and Refund Policy in a nutshell. We’re committed to making your experience with RAYHANS as smooth as possible, from start to finish.
